15c2e858-b617-45b3-a0f8-ab92842a3732

Assigned to: Dominic Sinclair

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(closed)

Contractor Name

Dominic Sinclair

Customer Payment Status

Consultation

Appointment Subject

Standard Queues and Agent Queues for Amazon Connect Contact Center

Creation Date

7/23/2025 3:45:22 PM

Scheduled End Date

7/31/2025 3:45:22 PM

Appointment Information

I'm retired, and I work independently. I'm having a problem setting up my call center queue's for incoming calls. There are no other support agents except me on the phone. I'm using a dedicated line, that has 'hold' or voicemail, and I need to have things set up so that the next call comes in as I disconnect from the previous one. Now, according to the documentation, it switches to another agent, but I need it to place the customer on hold, until the previous customer is done. I know that it's possible with a chat interface, but these are phone calls that I'm dealing with. Is there can to program the interface properly ? Is there someone that can help me do that ?

Status

This task will be assigned to Dominic Sinclair , unless reassigned to a different Technician.