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Contractor Name
Data Subject
Interaction Follow Up for TroubleShooting
Creation Date
8/5/2019 12:00:00 AM
Data Information
This will be a rare task, but when something goes bad we need to follow up and see what might have happened, so that we can make improvements to the process. This is not "HR" or any kind of evaluation. We're looking for what was left out so that we can add it, or find a way to redirect to a more knowledgeable group. Most of the time when people demand an escalation, it's just because they want to speak to a human about a simple problem that AR (automated response) can handle easily. You need a soft voice and an understanding of human nature for this task. You need to be a "people" person, with a lot of patience.
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