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Managing Client Requests
When someone makes a request you have to decide what you need to get done, and gather the topics together so you can categorized them. Go through the requests one at a time, while searching for the resources necessary to resolve the issue. Once again, if you've decided to automate your activities, then the information is already bookmarked, or at least you have links to any information that you search for on a regular basis. Seek, Find, Save and Deliver it to the person that made the request.