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It's necessary to create a Customer Profile, so that you can interact with the website, and the people that are helping you.
When you submit a ticket for help, the contractors that work with the website will respond, and may ask a few questions about your problem, before offering a solution.
select the 'help' button for more assistance
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(for active contractors and technicians)

Tickets and Assignments for: Contractor Name: Example Contractor

0 active tickets   104 total closed   104 total tickets   10 active agents

Before receiving assignments, you have to Register on the site... Register  

and become a full participant in...

Work/Life Balance (fill out the form) : Register Work Life Balancer

Skillset Assessment (fill out the form) : Register Your Skillset

and sign up for the 30 day evaluation...

Mobile Evaluation (begin the 30 day evaluation) : Begin Mobile Evaluation

if you run into any problems, put in a ticket so that someone can help you: Submit a Ticket