I understand that when we create a 'Ticket', it's to solve a problem. But when we create a 'Project Estimate' it's for something more complex. So if we create both a Ticket and Project Estimate for the same issue, which one will take priority ? Do we have to pay for both ?
Either one or both...
Because we might need a consultation, we create a 'Ticket' for the issue, then if it's more complex, we need to fill out the 'Project Estimate', to get more information about the problem, and how it can be solved. Not so simple, and not so complex. If you know for sure it's a complex issue, then fill out only the 'Project Estimate, and that will do.