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- This is the home customer_calendar_date index help file Page.
The view displayed is for customers that need information about the ticket they submitted. If the ticket is closed, then the status (closed) and that ticket is not being worked on. Open tickets have a timeframe displayed for how long they will remain open before closing.
Summarize Listing
In the Expand Listing view, you can see a lot of information. You may not need to see all of it, so you can choose to summarize the view, and see less details
Summarize Listing
Expand Listing
In the Summarize Listing view, you can see what you need to see. You may need to see more information, so you can choose to expand the view, and see more details
Expand Listing
Ask A Question
If the Help Files are not giving you the answers that you're looking for, you can post a question and receive an answer in about 24 hours.
Ask A Question
Search All Tickets
Select the option to search All Tickets by keyword
Search All Tickets
(if you're a contractor)
View My Assignments
You can select the option here to view the work that was assigned to you by the network, or by customer request.
View My Assignments
Contractor Name (next to appointment subject)
This is the name of the contractor that was assigned to the ticket that was submitted. They work on different schedules, and will contact the customer when they are ready to begin working on a solution to their problem.
Customer Name
(above contractor name and only visible to the customer and the contractor)
Next to the customers name, there is an indicator that shows what the status of the ticket is, and whether or not it's been paid for. Some tickets are free of charge while others need to be paid for, because of the complexity of the assignment. The administrator decides the status during the review process.
Select the Details link or click on the subject of the ticket to view the contents and description.
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