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- This is the home_-helpmefindprocedure index help file Page.
What type of Mobile Device is having the problem ?
This is the starting point of a brief evaluation. We need to determine what type of device you're using so that we can arrive at a solution to the problem that you're having. So, you should select the type of mobile device that applies.
Other Device Type
If the device type is not shown, then you can select 'Other Device Type', and enter the brand name of the device you're using. Later you'll be asked for information concerning the operating system, and other specifics.
Continue to Identify the Problem
Select the button marked 'Continue to Identify the Problem' to continue on to the next page, and possibly find a solution.
Cancel Search for Procedure
Select the button marked 'Cancel Search for Procedure' to cancel the procedure and questions. No solution will be found after cancelling.
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